Front Office Consultation

Ananya Sharma

Specialization: Front Office Excellence and Guest Experience Optimization
Experience: 10 years as a front office consultant and customer service strategist
Philosophy: “First impressions matter. A well-trained front office team can elevate the guest experience, creating long-lasting memories and fostering brand loyalty.”

Techniques

• 1. Guest Interaction Training:

  • Designing training programs to ensure staff maintain professionalism and warmth in every guest interaction.

  • Role-playing techniques to improve customer service and problem-solving.

  2. Reservation Management:

  • Training on using reservation systems efficiently, ensuring seamless booking experiences.

  • Strategies to handle overbooking and cancellations while maintaining guest satisfaction.

  3. Upselling and Cross-Selling:

  • Training staff to identify opportunities for upselling and cross-selling without being pushy.

  • Techniques to enhance revenue while providing value to guests.

  4. Crisis Management and Conflict Resolution:

  • Teaching staff to remain calm and efficient in difficult situations.

  • Conflict resolution techniques that ensure guest issues are addressed promptly and professionally.

  5. Team Coordination and Communication:

  • Fostering better communication between front office, housekeeping, and other departments to enhance operational efficiency.

  • Techniques for managing a high-volume front desk while ensuring smooth operations.

  6. Technology Integration in Front Office:

  • Introducing digital tools and technologies to improve guest check-in/check-out processes.

  • Training on automated systems to enhance guest experience and operational efficiency.

  Why Choose Ananya Sharma’s Consultancy?

  • Personalized Training: Tailored to the specific needs of your front office team and business goals.

  • Practical Insights: Real-world solutions for improving guest relations and front office operations.

  • Proven Expertise: Ananya’s extensive experience ensures high-quality, actionable training.

Please fill up this contact form to book a consultation.